“Labour council to let staff ignore people they find annoying”, reports the Telegraph. To be fair to Oxford city council, the Telegraph headline and the first line are clickbait designed to (pleasurably) annoy its readers:
A council that drew a backlash for banning meat and dairy products
Misleadingly phrased and irrelevant. The “ban” only applies to meet and dairy products being served at council events.
will allow its staff to refuse contact with people they find irritating.
Relevant, but still misleadingly phrased. Most of the behaviours that the council says might cause its staff to refuse contact with a citizen are worse than “irritating”:
Oxford city council has introduced a policy to manage citizens it describes as “abusive, persistent and/or vexatious”.
The “vexatious behaviour policy” outlines how staff and councillors should deal with people who make complaints or inquiries in a way that is “manifestly unjustified”, “inappropriate” or “intimidating”.
Guidelines include limiting how often they can contact the council or meeting them face to face with a witness.
The council has more of a point than I first thought. It does have the responsibility to protect its staff from an intolerable working environment or actual violence. No organisation can give infinite time to complainers, even when the complaints are reasonable and the complainers polite. The courts have the concept of the “vexatious litigant” for this reason. I note from the mention of witnesses that the council does not seem to intend to cut people off entirely. It could also hold meetings with citizens it deems threatening by video. Perhaps it does say it will do that and the Telegraph did not report it because it sounded too reasonable.
That said, the quip that instantly came to my mind and yours is no mere joke: Oxford city council does not permit the citizens of Oxford to ignore it. It takes their money by force and frequently fails to properly provide those services that are meant be its side of the coerced bargain. It vexes them with its little obsessions about food and rainbows. Until they allowed to say, “Your demands annoy me, Oxford city council, and I will henceforth ignore you”, Oxford city council is obliged to continue to respond in some way to the complaints of everyone over whom it claims authority.